Knowledge base Voicemail setup
The voicemail service we offer is very simple. To use it you need to access the control pages for your number and set up a few things.
| You have to put an email address for where we send the recording of your voicemail. If you do not, then any message used for voicemail will only be an announcement and no recording will be made. | |
| Recording type | Select MP3 or OGG format |
| VM | Select a no answer time or for unlimited time (i.e. only on busy or unavailable). |
| Target | You can select that all calls be voicemail to email if you like (i.e no timeout). |
Once set up, any calls to your number that pass the no answer time will get a message and a recording is made. The recording is emailed to you if an email address is set up.
If you have a sip phone set up for the number you can call 1571 from the phone and change your outgoing message if you like.
Note: With some numbers you can select voicemail to email goes direct. If you select this then there is a generic outgoing message only and the voicemail is emailed to you in a fixed format. Generally we recommend you select for calls to go via our call server rather than direct.
