Broadband
Broadband services from Andrews & Arnold Ltd are aimed at the technical and professional customer. We cater for home users right up to large corporate users. Most of our customers are reasonably technical or purchase via an IT consultant/dealer. The services we offer are not the fast food of broadband - we have a range of specialist options including blocks of IP addresses at no extra cost, reverse DNS delegation, IPv6 services, bonded lines with fast fallback, and much more. We also pride ourselves in having technically competent support staff based in our UK offices.
Basic or Professional
We offer two main types of broadband service. Our Basic service is £17.95 pcm and offers a simple reliable home broadband service for home users including an ADSL2+ ethernet router and 1GB of peak download allowance. Our Professional service starts from as little as £20.95 pcm (£17.83+VAT) including 2GB peak download allowance, so can easily be used by more demanding home users. Professional customers can pick a tariff that matches their needs. The professional service includes an ADSL2+ ethernet router, fixed IP address blocks, IPv6, a UK domain, web space, and IMAP email (with spam and virus checking). The professional service also has a range of tariff options and additional features such as premium giving higher priority to traffic within the BT network, and enhanced care giving higher priority fault repair within BT, both of which are ideal for business customers.
Line speeds
Our broadband services are provided using ADSL2+ were possible which allows up to 24Mb/s downlink and up to around 1Mb/s uplink. When not possible we provide using ADSL1 which allows up to 8.128Mb/s downlink and up to 448Kb/s uplink (832Kb/s with the premium option). These speeds are the maximum line rate and depend on the line legth and quality. The availability checker can give an indication of likely downlink speed. We upgrade ADSL1 lines to ADSL2+ when possible as part of the 21st Century Network upgrade. Details
How to order
Ordering broadband is simple. There is no minimum term, just 30 days notice. The normal install price is £49.99. If you are migrating from an existing provider (non LLU) then the price is only £0.99. You can also ask for a telephone line specially for your broadband line which makes the total install cost £166.31. You are asked for line/address details and offered a choice of tariff when you go through the checkout.
Direct Debit, or not...
We take payment by Direct Debit or internet banking (BACS or fast payments). There is no difference in price. The basic broadband tariff is the only one that requires Direct Debit. All other tariffs can be paid by Direct Debit, internet banking or even cheque. We even let you pick a preferred day in the month for your DD payment.
